Frequently Asked Questions
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What is your delivery time?
Typically 20–30 minutes depending on location, order load, and traffic conditions.
Do you offer vegetarian-only options?
Yes, many pizzas are 100% vegetarian and clearly marked. Our kitchens maintain separate prep areas for veg toppings.
Which payment methods do you accept?
We accept UPI, major credit/debit cards, net banking, and cash on delivery (where available).
Can I customize spice level?
Yes, choose from levels 1 to 5 on the product page. Notes for mixed spice preferences are supported at checkout.
Which areas do you deliver to?
We deliver across most neighborhoods within a 7–10 km radius of our outlets. Enter your PIN code at checkout to confirm availability.
How can I track my order?
A live tracking link is shared via SMS and email after dispatch. You can also view real-time updates in your order history.
Can I cancel or change my order?
Orders can be changed or canceled within 5 minutes of placement from your account page, unless preparation has started.
What is your refund policy?
For quality issues or incorrect items, refunds are processed to your original payment method within 3–5 business days.
Do you have gluten-free options?
We offer a gluten-free base for select pizzas. However, cross-contact may occur; not suitable for severe allergies.
Best way to reheat pizza?
Use a skillet on medium heat for 3–5 minutes with a lid for melty cheese and crisp base, or bake at 200°C for 5–7 minutes.
Can I schedule an order for later?
Yes, schedule up to 24 hours in advance. Choose a timeslot at checkout and we’ll prepare it just in time.
How do I contact support?
Call us at +91 98276 43105 or email support@bharayani.pro. Our support hours are 9:00–23:00 IST daily.